Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bellia@bellianaturalcosmetics.com. Please note that returns will need to be sent to the following address: 130 Longmire Cv, Georgetown TEXAS - 78626

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bellia@bellianaturalcosmetics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the nature of our personal care and beauty products, we do not accept returns or exchanges for used, opened, or altered products, except in cases of product defects, allergic reactions, or incompatibility with the product’s intended use.
If you experience an issue with your order, please contact us with details and any necessary information so we can review your request and assist you.
For hygiene and safety reasons, all cosmetic and personal care products must remain unused and in their original condition unless the return request is related to a confirmed product issue.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bellia@bellianaturalcosmetics.com.